Read what our clients say about our transcription services.
About our company and our process.
Founded in 2016 and based in California, TranscriptionPanda is one of today’s fastest-growing transcription companies.
Serving clients in the U.S., Canada, Australia and the U.K., we take pride in delivering high-quality transcripts of audio recordings at affordable rates. Our dedicated team of experienced transcriptionists works 24/7 to deliver timely, consistent results to our valued clients.
Why Location Matters.
Understanding context is crucial to accurate transcription. We find that many non-native English speakers have difficulty understanding the nuances of context, which can lead to inaccuracies in the transcription process. That’s why most of our transcriptionists are based in the United States or Canada, and all of our management team is based in the United States. We believe this gives us a distinct competitive advantage in delivering consistently accurate transcripts.
How Humans Beat Software for Accuracy.
At 98% or better, our accuracy rate is the envy of the industry. Although we use technology to increase our efficiency, we do not use any speech-recognition software due to its inherent deficiencies. All files are transcribed totally by our team of dedicated professionals. Once your order is placed, it’s assigned to one of our transcriptionists then reviewed by a transcription manager prior to delivery.
Unrivaled Quality at Affordable Rates.
Our rates are among the most competitive in the industry. There are several reasons for this, but primarily it’s the structure of our business. We were built in the cloud, and 100% of our transcription team works from home. Lower overhead gives us strong flexibility in pricing our services. We’ve built an efficient, self-serve platform with automated internal processes that enables us to focus the vast majority of our resources on the actual transcription of your files.
Your Security and Privacy are Our Top Priorities.
We take security and privacy very seriously. All our transcriptionists are under strict non-disclosure agreements (NDAs). All client files are hosted on our private, encrypted server. Audio and video files are stored up to 6 months. Finished transcripts are stored indefinitely (e.g., they are accessible for download if you have created an account), but they can be removed upon request. All payments are processed via two industry-leading payment processors: Stripe (for cards like MasterCard, Visa, American Express, etc.) and PayPal (for PayPal accounts). We do not store or retain any of our clients’ payment information. For more information about our security protocols, feel free to call or email our support team.