FREQUENTLY ASKED QUESTIONS
You’ve got questions. We’ve got answers.
It is our best-quality, most popular, and most flexible transcription service. It includes speaker labels by default and options for timestamps, strict verbatim (including the ‘uh’s and ‘ah’s and other filler language), and translation.
It is our fastest-growing transcription service. It’s affordable, fast, and and runs at an accuracy rate of 90-95%+. Speaker changes are noted with new paragraphs (instead of being individually identified), and the ‘uh’s and ‘ah’s (and other filler language) are left out of the transcript by default.
We deliver all transcripts in Microsoft Word format.
Strict verbatim means that the transcript will include filler words such as “umm,” “uhh,” and “like.” It also includes stutters, false-starts, repetitive words, and sounds (such as laughter). The aim is to transcribe all audible content.
Timestamps mark specific interviews on your transcript. For example, if you select timestamps every 2 minutes your transcript will be marked every 2 minutes with a tag similar to [00:02:00], [00:04:00], and so on.
Our 24 hour service includes all weekends and major holidays. Our business day turnaround times do not include weekends or major U.S. holidays (Labor Day, Independence Day, Memorial Day, Thanksgiving, and Christmas). If you have any questions, or if you are on a tight timeline for whatever reason, please reach out to us to coordinate.
We transcribe in certain major foreign languages. Please reach out to us for additional information. Note that foreign language transcription is different than translation. Transcription is the process of providing a written transcript in the same language of that which is spoken. Translation is the process of providing a written transcript in a different language than of that which is spoken. While we translate all major languages, we do not transcribe in all major languages.
Yes, we provide translation services in all major languages. The cost for audio translation starts at $1.95 per audio minute.
Yes, we provide written-text translation services in all major languages through our sister-site translationpanda.com.
We have the ability to transcribe any audio / video recordings you have. Common filetypes include MP3, MP4, M4A, WMV, WAV, MOV, AVI, AIF, ASF, VOB, AMR, and WMA.
Yes, we have transcriptionists with extensive work experience in both the legal and medical fields. If your legal jurisdiction requires certified transcription for court use, we may or may not be able to provide it based on your state’s laws. Please reach out to us with questions. Also note that we are not a HIPAA-compliant transcription service.
STANDARD TRANSCRIPTION: Our standard rate is $1.20 per audio minute we transcribe. We guarantee a 2-3 business day turnaround time for standard-rate orders. If you can afford to wait a little longer, we charge $0.95 per audio minute for a 7-10 business day turnaround. And if you need the file quickly, we charge $2.40 per audio minute for a 24-hour turnaround. We also offer additional services such as timestamps (+$0.25 per audio minute), strict verbatim transcription (+$0.25 per audio minute), and translation services (+$1.00 per audio minute).
QUICK DRAFT TRANSCRIPTION: Our rate for all transcription is a $0.79 per audio minute. We do not offer timestamps, strict verbatim transcription, or translation services for our quick draft service.
STANDARD TRANSCRIPTION: Our standard rate services take 2-3 business days. If you need the file faster, then we offer a 24-hour turnaround time that includes weekends and holidays. If you can afford to wait, we offer a reduced-rate relaxed service with a 7-10 business day turnaround time. For very large orders submitted at one time, we may reach out to you to adjust the timeline.
QUICK DRAFT TRANSCRIPTION: Most transcripts are completed within 12-24 hours.
Yes. If you need a specific quote or sales order, please contact us. If you want an instant quote, you can check out pricing page which has an instant quote calculator you can use at any time.
If you have more than 10,000 audio minutes that you need transcribed, please reach out to us to inquire about discounts.
Not by default. But if the number of speakers creates cross-talk that is highly challenging, or if many speakers need to be individually identified, then we will reach out to you to explain the issue and coordinate the right pricing. This is not common.
Yes, but this should be rare. Challenging audio includes very poor audio quality, speakers with strong accents, heavy background noise, and situations where many (5+) speakers need to be individually identified. If you aren’t sure if your audio qualifies as “challenging,” feel free to reach out to us.
If you aren’t satisfied with your order, let us know within 14 days of receiving your transcripts. We’ll work with you to resolve any concern. If we are unable to find an adequate resolution, we’ll process a full refund at your request. Click here for more information on our refund policy.
Yes. Please contact us if you are interested in prepaying for our services.